Terms & Conditions - AHC

These terms and conditions apply to First Aid training, available for enrolment by Australian Home Care employees via www.swtafe.vic.edu.au


By accepting South West TAFE terms and conditions, it is understood that the customer acknowledges that, to the best of their knowledge and belief, the information provided is correct and complete and that they agree to be bound by the rules and regulations of South West TAFE.

The customer understands that:

South West TAFE is required to provide the Victorian Government, through Higher Education and Skills Group (HESG) with student and training activity data which may include information I provide in this enrolment form. Information is required to be provided in accordance with the Victorian VET Student Statistical Collection Guidelines (which are available at www.education.vic.giv.au/documents/training/providers/rto/vetstag2014.pdf ). HESG may use the information provided to it for planning, administration, policy development, program evaluation, resource allocation, reporting and/or research activities. For these and other lawful purposes, HESG may also disclose information to its consultants, advisers, other government agencies, professional bodies and/or other organisations. The Education and Training Reform Act 2006 requires South West TAFE to collect and disclose my personal information for a number of purposes including the allocation to me of a Victorian Student Number and  updating my personal information on the Victoria Student Register.

There is a possibility of receiving an NCVER survey and/or an invitation to participate in a Department endorsed project and/or being contacted by the Department (or persons authorised by the department) for audit or review purposes.

The customer also agrees to:

  • Authorise the release of information concerning student records to any Government department, providing confidentiality is assured

  • Pay all fees and charges applicable to and arising from the enrolment

  • Abide by the student Standards of Behavior and the rules and regulations of South West TAFE during the enrolment – these can be found on the South West TAFE website

  • Is aware that the program they are enrolling in may be rescheduled if unforeseen circumstances arise

  • Understands that it is their responsibility to provide all relevant and required documentation.

Third Party Disclosure

Unless you provide the Institute with written permission, we are unable to provide your employer, school or any other third party with a copy of your Statement of Attainment and/ or Certification, even if they have paid for your enrolment. If your require the Institute to provide a copy of your certification to your employer, school or another third party please complete the form “Authority to Issue Documentation to a Third Party” made available to you at the commencement of your short course and return the completed and signed form to the trainer. The form is also available from the Student Lounge at www.swtafe.vic.edu.au.

Who Can Enrol?

Date of birth details are required for all courses booked via www.swtafe.vic.edu.au

Unless specified, no other prerequisites are necessary for courses.


Due to occupational health and safety factors, persons under the age of 16 years are not permitted to attend courses, unless written consent is received from a parent/guardian.

Course Reschedules

If unforeseen circumstances arise, South West TAFE may need to reschedule Short Course dates. When possible, students will be advised no later than 48 hours prior to the scheduled course commencement date and given the option to transfer dates at no cost, or be issued with a full refund.


Due to occupational health and safety factors it is recommended that comfortable and suitable clothing be worn, however participants should check each course for specific requirements. Participants may be refused entry if their attire is not acceptable for OH&S reasons. 

Accredited Courses & Credits

Participants who successfully complete nationally recognised accredited units/training will be issued with a Statement of Attainment, which may lead to credit in other programs.


The successful completion of all nationally recognised courses requires demonstration of competence to workplace standard in all the requirements of that course. Some flexibility is available to allow for differing training situations. The course trainer will provide information about the assessment process.

A range of assessment practices are used to assess competency including:

  • Individual and group assignments

  • Case studies

  • Practical demonstrations

  • Practical experience

  • Interviews

  • Written questions

  • Presentations

A Statement of Attainment will be provided to those people who successfully complete the units of competency or accredited units.

Managing Diversity

South West TAFE is committed to being free from any form of unlawful discrimination, racial and religious vilification and sexual harassment. The Institute’s commitment includes providing an environment in which all employees, clients and other parties that have a relationship with the Institute are treated fairly, equitably and with respect.

Complaints & Appeals

An outline of the Institute’s formal and informal grievance procedures can be obtained by requesting a copy of the South West TAFE 2016 Institute Handbook or via the website www.swtafe.vic.edu.au. In the first instance you should contact or approach the Short Course Coordinator if you are unhappy with any aspect of the courses or services provided by the Institute.


At the end of your course you will be given the opportunity to complete a survey providing feedback on the course content, facilities, teacher/trainer and general comment. We appreciate the requests and feedback provided to us as it enables us to assess the training and services we are providing and ensure that it meets your needs.

Privacy Policy

South West TAFE acknowledges its obligation to comply with the Information Privacy Act 2000 (Vic) as detailed in its policy statement that can be found at www.swtafe.vic.edu.au

Use of Images

South West TAFE will only use your image, references and/or quotes obtained from you with your permission and do so only in accordance with the Institute’s Privacy Policy.


Every effort has been made to ensure that the information published is correct. South West TAFE reserves the right to change course schedules, locations, fees and trainers if and when necessary. All attempts will be made to provide appropriate notification to enrolled students.

Other Information

The text and illustrations (including photographs) used by South West TAFE are protected by copyright and must not be copied in whole or in part without the express permission of South West TAFE.

Updated 20 September 2016