Introduction to Providing Individual Support


3 Hours


This course is self-paced and completed Online. Upon purchasing a place in the course you will be provided with a Username and Password and access to the learning material for a 6 week period. 

The course date of 15.12.2023 is a nominal date and this course can be commenced online upon receipt of your username and password.

What You Learn

This short course describes the skills and knowledge required to organise, provide and monitor support services within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the individual accessing the service and may have many different names in different organisations.

This short course applies to anyone who wishes to provide support under direct or indirect supervision in any community services or health context.

What You Get

Online Badge upon concluding the online learning modules

Non Accredited Training

This course is non-accredited which means no Unit of Competency is completed, no assessment is required and no Statement of Attainment will be issued.    

Materials to Bring


Dress Code


Participants will gain an understanding in: 

  • Determine support needs
  • Understanding the key issues of ageing
  • Why we have individualised support
  • Provide support services
  • Client wellbeing- Building trust
  • Duty of care V’s Dignity of risk
  • Monitor support services
  • Importance of monitoring
  • Feedback from clients
  • Reporting
  • Complete records and documentation
  • Importance of documentation
  • Privacy and confidentiality