Hospitality Passport

Learn how to legally serve alcohol in Victoria

If you want to work in a licensed venue or apply for a liquor licence in Victoria, you’ll need a Victorian Responsible Service of Alcohol (RSA) certificate. This course will give you all knowledge you’ll need to achieve an RSA certificate from Liquor Control Victoria (LCV) and accreditation for the Nationally Recognised Accredited Unit - SITHFAB021 - Provide Responsible Service of Alcohol. 

When you finish this course, you’ll understand the legal requirements of serving alcohol in Victoria. You’ll also have learned about the major problems around excessive consumption of alcohol, under-age drinking, drinking and driving and serving alcohol outside of legal hours.

If you successfully pass the assessment, you will receive a Statement of Attainment and be emailed a RSA Certificate from LCV.

Content

• Employer/employee responsibilities

• Defining standard drinks

• Under-age drinking

• Drink driving

• Customer responsibilities

• Intoxication

PROFESSIONAL FOOD HANDLING

Gain a food handling qualification

Victoria’s food industry is strictly governed by a set of regulations, including the Food Act 1984. Anybody who works with food or runs a food-related business needs to be familiar with the relevant standards. This short course is designed around these standards to meet the requirements of the Food Act 1984.

Successful completion of this course will make you appropriately qualified to work in a food handling environment.

Accreditation

Upon successful completion, you’ll receive credit and certification for the following accredited unit from SIT30821 - Certificate III in Commercial Cookery. 

SITXFSA005 - Use hygienic practices for food safety

ESSENTIAL BARISTA SKILLS

Espresso from bean to cup

Making good coffee takes training and lots of practice. Recommended to those looking for work in cafés, restaurants or bistros, this course will give you the skills and knowledge to make perfect coffee that looks great, and is!

Learn the art of making coffee, including operating and cleaning an espresso machine; the different varieties of coffee; how it is roasted and blended; and how to correctly store coffee beans.

Content

• History of coffee.
• Different varieties of coffee, harvesting, roasting, storage and blending.
• What makes a perfect espresso coffee.
• Cleaning and maintaining an espresso machine.
• Learn how to maximise profits from your machine.

SUPERIOR FOOD AND BEVERAGE SERVICE SKILLS

This course is ideal for anyone wanting to gain valuable skills for use in the hospitality industry and is suitable for job seekers. It is designed to instruct participants on the fundamentals of customer service within the food and beverage industry, enabling employees to deliver a superior, dining experience increasing customer satisfaction and encouraging pride in the workplace.

The aims of the course are:

• To implement a high level of consistent service.
• To feel a greater sense of self achievement.
• To identify glassware, cutlery and table settings as per the style of service.
• To finesse food and drink carrying skills.
• To have confidence in wine opening and know pouring levels.
• To be familiar with front of house operations.
• To have awareness of different customer attitudes.
• To learn to have both teamwork and workplace respect.

The course covers various roles within a restaurant, bar or other hospitality environment.

Participants will be guided through various skills including:

• Dining room preparation.
• mise en place
• Knowledge of types of menus.
• Table settings with correctness.
• Plate carrying with style.
• Wine opening, pouring & drink tray service.
• Napkin folding.
• Restaurant order of service.
• What customers expect.

Student Support

At South West TAFE we’re here to help you complete your studies happily and successfully.

From the moment you start thinking about course options until you finish, you’ll have access to a range of student support options, covering enrolment, education, social and personal issues, including:

• Education Pathway Officers who can help you with information sessions, fee payment options, TAFE and university pathways, career pathways and campus tours
• A DHHS registered Disability Support Team
• Koorie Liaison Officer
• Student Wellbeing Officer supporting your personal and social needs
• Library and Research Centre
• Bookshop supplying a range of textbooks and stationery
• Student Learning Support including literacy and numeracy